Securities and Exchange Board of India has postponed linking of scores with ODR portal to April 2024
National
The Securities and Exchange Board of India has extended the date of implementation of the new process for redressal of investor complaints through the SEBI Grievance Redressal (SCORES) platform. Originally scheduled for execution on December 4, 2023, the new implementation deadline for linking scores with online dispute resolution platforms is now April 1, 2024. The ODR portal will facilitate enrollment of investors and market participants, allowing them to lodge complaints and upload relevant documents. It provides status updates on complaints received by ODR institutions which are service providers that handle and mediate investors' complaints. The new process aims to resolve complaints in a maximum of 60 days. Upon filing complaints through SCORES, entities including listed companies, brokers and mutual funds must resolve them within 21 calendar days. These complaints are automatically forwarded to the concerned entities for resolution, and action taken reports (ATRs) are expected to be submitted within the same period.
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