Department of Consumer Affairs Launches Dedicated GST Grievance Category on National Consumer Helpline.

In September 2025, the Department of Consumer Affairs (DOCA), Ministry of Consumer Affairs, Food and Public Distribution (MoCAF&PD), launched a dedicated Goods and Services Tax (GST) grievance category on the National Consumer Helpline (NCH) to address consumer complaints ahead of the Next-Gen GST Reforms 2025, effective from September 22, 2025.

      - A dedicated category for GST-related consumer grievances has been introduced on the Integrated Grievance Redressal Mechanism (INGRAM) portal under the NCH to streamline complaint registration and resolution.

      - The GST grievance category encompasses complaints from key sectors including Automobiles, Banking, Consumer Durables, E-commerce (electronic commerce), Fast-Moving Consumer Goods (FMCG), and other relevant industries.

Main Point :-   (i) Consumers can register complaints via toll-free number 1915, NCH app, web portal, WhatsApp, SMS, email, and UMANG (Unified Mobile Application for New-age Governance) app.

      (ii) Complaints can be lodged in any of 17 Indian regional languages, including Hindi, English, Kashmiri, Punjabi, Nepali, Gujarati, Marathi, Kannada, Telugu, Tamil, Malayalam, Maithili, Santhali, Bengali, Odia, Assamese, and Manipuri.

(iii) Each complaint is assigned a unique docket number for transparent tracking. The data is shared with companies, the Central Board of Indirect Taxes and Customs (CBIC), and other authorities to ensure accountability and timely resolution.