Air India on Monday rolled out 'Project Abhinandan' to provide a personalised and hassle free on-ground experience to passengers, said the company in a press release.
Economy Business
As part of the project, Air India has deployed specially trained Service Assurance Officers at 16 major Indian airports, who will offer on-ground assistance across airport touchpoints to Air India guests who may require it – at check-in area or lounges, near the boarding gates, during transit, or at the arrival hall. Air India’s Service Assurance Officers will be placed at strategic touchpoints to proactively engage with guests, provide support, or troubleshoot any issues. They are also trained to address unforeseen issues such as missed flights, delayed baggage delivery and misconnections at airports, among others.
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