CSMIA Wins ASQ Award 2024 for Best Airport in Asia-Pacific for 8th Consecutive Year.
Awards
On March 11, 2025, the Airports Council International (ACI), in collaboration with Madrid (Spain)-based travel technology company Amadeus, honored Mumbai (Maharashtra)-based Chhatrapati Shivaji Maharaj International Airport (CSMIA) with the 2024 Airport Service Quality (ASQ) Award for Best Airport over 40 Million Passengers in the Asia-Pacific region, marking its eighth consecutive win.
- In the 2024 ASQ Awards, 35 out of 95 airports worldwide were recognized, with 68 awards claimed by airports in the Asia-Pacific and Middle East regions.
- Indonesia led with 10 airport awards, followed by China with 8 and India with 7.
Main Point :- (i) A total of 28 airports in the Asia-Pacific region received recognition, including Beijing Daxing International Airport (China), Qingdao International Airport (China), Guangzhou Baiyun International Airport (China), and Seoul Incheon International Airport (South Korea), among others.
(ii) ASQ awards, established in 2006, are based on real-time passenger feedback collected through live surveys, evaluating over 30 key performance indicators across the airport experience. The awards highlight excellence in service innovation, smart technology, and passenger-centric design.
About Airports Council International (ACI)
Director General (DG): Justin Erbacci
Headquarters: Montreal, Canada
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