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MoS Dr. Jitendra Singh Unveils Grievance Redressal Assessment and Index (GRAI) 2023.

Index | Dated: 25 Nov 2024

On 18th November 2024, Union Minister of State (MoS) (Independent Charge, IC) Dr. Jitendra Singh, Ministry of Personnel, Public Grievances and Pensions (MOPPG&P), launched Grievance Redressal Assessment and Index (GRAI) 2023 during the National Workshop on "Effective Redressal of Public Grievances" held at Vigyan Bhawan, in New Delhi, Delhi.

🎯 Key Highlights:

  • - The Workshop was organised by the Department of Administrative Reforms and Public Grievances (DARPG), MOPPG&P.
  • - The 1st edition of GRAI 2022 was released on 21st June 2023.
  • - It was conceptualized and designed by the DARPG, GoI based on the recommendation of the Parliamentary Standing Committee, MoPPG&P.

💡 Other Important Facts:

  • (i) GRAI 2023 assessed 89 Central Ministries and Departments, ranking them based on a comprehensive index across four key dimensions: efficiency, feedback, domain expertise, and organizational commitment, evaluated through 11 indicators.
  • (ii) While addressing the event, Union MoS Dr. Jitendra Singh highlighted a significant achievement in public grievance redressal, announcing that the average grievance resolution time has been reduced from 30 days to 13 days and is expected to decrease further.

📚 Test Your Knowledge:

Recently, who unveiled the Grievance Redressal Assessment and Index (GRAI) 2023?

Correct Answer: Dr. Jitendra Singh

🚀 Quick Recap: