TRAI releases revised Standards of Quality of Service for Access and Broadband Services.

National

The Telecom Regulatory Authority of India (TRAI) has released revised Standards of Quality of Service (QoS) for access and broadband services. These updated standards aim to enhance service quality, ensuring better user experience and higher performance. Key changes include stricter parameters for service delivery, improved complaint redressal mechanisms, and enhanced transparency in service metrics. TRAI’s move is expected to address consumer grievances more effectively and drive improvements in both access and broadband services across the country, reinforcing its commitment to higher service standards in the telecommunications sector.


      TRAI introduces new benchmarks for network reliability and customer satisfaction in the revised QoS standards.

      Enhanced monitoring and reporting mechanisms will ensure compliance and timely resolution of service issues.

     

 

     


About TRAI,

Founded: 1997
Chairperson: Anil Kumar Lahoti
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