The Securities and Exchange Board of India (SEBI) launched the new version of SCORES (SEBI Complaint Redress System) i.e., SCORES 2.0.

Banking & Finance

The Securities and Exchange Board of India (SEBI) launched the new version of SCORES (SEBI Complaint Redress System) i.e., SCORES 2.0. SCORES strengthens the investor complaint redress mechanism in the securities market by making the process more efficient through auto-routing, auto-escalation, monitoring by the designated bodies and reduction of timelines. SCORES 2.0, introduces auto- routing of complaints to the concerned regulated entity to eliminate time lapses. It has reduced and uniform timelines for redressal of investors complaints across the securities market, 21 calendar days from date of receipt of complaint. The new version of SCORES also offers two- levels of review, the first one by the designated body, SEBI would step in at the second review if the investor is still dissatisfied.


     

     

     

 

     


          ____________________________