To provide efficient and user-friendly citizen services, Chandigarh Smart City Limited (CSCL) launched an innovative artificial intelligence-powered chatbot “Birbal”.
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To provide efficient and user-friendly citizen services, Chandigarh Smart City Limited (CSCL) launched an innovative artificial intelligence-powered chatbot “Birbal”. CSCL Chief Executive Officer (CEO) Anindita Mitra launched the interactive chat-based interface. Birbal reaffirms the city's commitment to leveraging technology to create a seamless experience for residents. Its primary purpose is to provide accurate information and guide citizens to appropriate resources. Through Birbal, citizens will get access to comprehensive information on key services offered by the UT Administration and MC, making it a one-stop platform for information dissemination and grievance redressal. The chatbot can address issues including complaint management, citizen services, public transport services, online payment services, certificates/forms, health, suggestions, MC budget, property details and fire safety certificates, among other features.
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