Question 1

In Retail Banking, "Chatbots" leverage which technology to simulate human conversation?

Natural Language Processing (NLP) and AIRobotics Process Automation (RPA)BlockchainCloud Computing

View Explanation

NLP allows the chatbot to understand, interpret, and respond to customer queries in natural language (text or voice), improving customer service efficiency.

Question 2

AI-based "Virtual Assistants" (like Eva, iPal, Sia) in banking are primarily examples of:

Robotic Process Automation (RPA)Conversational AI / ChatbotsBig Data AnalyticsBlockchain

View Explanation

These are intelligent interfaces that use NLP (Natural Language Processing) to converse with customers, answer queries, and perform basic transactions.

Question 3

In a Core Banking Solution (CBS), the "Centralized Database" architecture implies that:

Data is stored on the customer's device.Data is stored at each branch server separately.Data is stored with the RBI.Data is stored in a single central server, and branches access it via the network.

View Explanation

CBS relies on a Data Center (DC) where all customer and transaction data is hosted centrally. Branches act as access points, updating this central database in real-time ("Anywhere Banking").

JAIIB Quiz

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