1. How does MIS support Retail Banking strategies?
By recruiting staff.
By providing data analytics on customer profitability, product performance, and NPA trends for decision making.
By managing security guards.
By printing cash.
Explanation:
Management Information Systems (MIS) aggregate operational data to provide actionable insights for top management to strategize business growth and risk control.
2. A "Digital Dashboard" in MIS provides:
A summary of stationery used.
A video game for employees.
A real-time, visual representation of Key Performance Indicators (KPIs) for quick decision making.
A list of all customers.
Explanation:
Dashboards aggregate complex data into charts/graphs (like NPA levels, deposit growth), allowing executives to monitor health and performance at a glance.
3. Which KPI (Key Performance Indicator) on a Retail Banking Dashboard measures the efficiency of collecting debts?
CASA Ratio
Cost to Income Ratio
Net Interest Margin (NIM)
Collection Efficiency Ratio / Recovery Rate
Explanation:
Collection Efficiency measures the amount collected against the total demand raised during a period. It helps track the quality of the retail asset portfolio.