1. How does MIS support Retail Banking strategies?
By printing cash.
By recruiting staff.
By providing data analytics on customer profitability, product performance, and NPA trends for decision making.
By managing security guards.
Explanation:
Management Information Systems (MIS) aggregate operational data to provide actionable insights for top management to strategize business growth and risk control.
2. A "Digital Dashboard" in MIS provides:
A list of all customers.
A real-time, visual representation of Key Performance Indicators (KPIs) for quick decision making.
A summary of stationery used.
A video game for employees.
Explanation:
Dashboards aggregate complex data into charts/graphs (like NPA levels, deposit growth), allowing executives to monitor health and performance at a glance.
3. Which KPI (Key Performance Indicator) on a Retail Banking Dashboard measures the efficiency of collecting debts?
Cost to Income Ratio
CASA Ratio
Net Interest Margin (NIM)
Collection Efficiency Ratio / Recovery Rate
Explanation:
Collection Efficiency measures the amount collected against the total demand raised during a period. It helps track the quality of the retail asset portfolio.