1. Which of the following complaints is NOT maintainable before the RBI Integrated Ombudsman?
Levying of charges without prior notice.
Disputes related to commercial decisions of the bank (e.g., rejection of a loan proposal based on credit score).
Non-payment or delay in payment of inward remittances.
Refusal to open a deposit account without a valid reason.
Explanation:
The Ombudsman scheme aims to resolve "Deficiency in Service." It specifically excludes complaints arising from the commercial judgment/decisions of the bank, such as whether to grant a loan or the interest rate charged (unless not as per RBI guidelines), to avoid interfering in business autonomy.
2. If a bank wrongfully dishonors a customer's cheque due to a clerical error, the bank is liable to compensate the customer for:
No compensation if the error was unintentional.
Damages for loss of credit/reputation and mental agony.
Only the amount of the cheque.
A fixed penalty of ?100.
Explanation:
Under Section 31 of the NI Act, a banker is liable to compensate the drawer for any loss or damage caused by wrongful dishonor. This includes damages for injury to the customer's credit and reputation in the market.